Position details
|
Title
|
Service Centre Officer
|
Classification
|
APS Level 3
|
Branch
/ Business Group
|
Client Services / Business Enabling Services
|
Immediate
supervisor
|
APS Level 4/5/6
|
Security
level required
|
Baseline (Protected)
|
Contact
officer
|
Rod Schreiber
|
02 6215 3349
|
Reference
number
|
123-15
|
About
the Branch : Client Services Branch provides a range of claims
processing and support services to Senators, Members of Parliament and their
staff. These services include the provision of a help desk/call centre, human
resource services, payments made to and on behalf of Parliamentarians and their
staff in accordance with the entitlements framework and management of
associated IT support systems.
About
the role
As
a member of a team, either:
- ·
Process a range of entitlements for Senators,
Members of Parliament and their staff in accordance with the relevant
entitlements framework, including the Parliamentary
Entitlements Act 1990;
- ·
Process payment of salary and related
allowances to staff employed under the Members
of Parliament (Staff) Act 1984; or
- ·
Provide help desk services including
responding to queries from Senators, Members of Parliament and their staff,
supporting them to understand their parliamentary entitlements.
The
branch is implementing a rotation policy to ensure staff are exposed to a
variety of job opportunities and experience the service delivery from several
points of view. The occupant will be expected to participate in this rotation
program as required to meet operational demands.
Duties
1.
As part of a team, process and/or certify a
range of entitlements for Senators, Members of Parliament and their staff in
accordance with the relevant entitlements framework, including the Parliamentary Entitlements Act 1990 and
regulations.
2. Under
direction and supervision, process the payment of salary and related allowances
to staff employed under the Members of
Parliament (Staff) Act 1984 using a Human Resource Management Information
System (HRMIS).
3. Provide
appropriate support and assistance and manage workload and tasks in the Ministerial
& Parliamentary Services (M&PS) Service Centre.
4. Provide
timely and accurate advice to Senators, Members of Parliament and their staff
on matters relating to parliamentary entitlements, staff employment terms and
conditions, travel allowances and other HR matters.
5. Provide
feedback on possible process improvements.
6. Assist
other teams within M&PS as required.
Qualifications
/ Experience
1.
Experience in processing and administering
payments/entitlements in accordance with legislative frameworks is desirable.
2. Strong
customer focus.
3. Ability to
quickly develop a working knowledge of new systems.
4. Ability to
work in a team to meet deadlines with a high level of accuracy.
5. Sound
communication and interpersonal skills.
6. Experience
working in a help desk environment is desirable.
7. Supervisory
experience is desirable.
Selection criteria
You
will be assessed against the duties and qualifications (if mandatory) for the
role, the APS Code of Conduct, the APS Values and demonstrated commitment to
the Finance Behaviours.
You
are required to answer two questions:
1.
The duty statement for this position outlines
the duties and the qualifications/experience required for this role. Please provide one or two examples that
demonstrate how your skills and experience match those required (500 word
limit).
2. Finance
employees are expected to demonstrate the Finance Behaviours (listed below) in
all situations. Please provide one or
two examples of how you demonstrate such behaviours in the workplace (500 word
limit).
Written referee
reports may be requested if you are shortlisted to interview stage.
How
to apply
You
are required to complete an application form through the Finance online
recruitment system. This includes;
submitting your responses to the questions, uploading a resume and provide the
details of two referees.
If
you experience difficulties with the system, please contact the Recruitment
Team:
02 6215 1717
Finance
Behaviours
The
Finance Behaviours form the cornerstone of our organisational culture and are
to be upheld throughout the organisation both in language and in action. They are an extension of the Australian Public
Service (APS) Values and APS Code of Conduct.
1.
Collaboration, mutual respect and productive
working relationships
2. Courteous,
respectful and effective communication
3. Innovation,
creativity, and appropriate levels of risk-taking
4. A
commitment to excellence, professional development and a strategic approach to
achieving results
5. Personal
drive and integrity
Diversity
in Finance
Finance
is an inclusive organisation in which diverse skills, perspectives and
backgrounds are appreciated, valued and utilised.
Finance
has implemented a Diversity Strategy 2013-2015 which
aims to increase representation and support for identified diversity groups.
Measures
to meet the objectives of the Diversity Strategy are outlined within Finance’s Diversity Action Plan and Reconciliation Action Plan, and are
supported by the Finance Diversity Network and the Aboriginal and Torres Strait
Islander Staff Network.
For Detail and Apply Click Here
